Frequently Asked Questions

The most frequently asked questions. Can't find your question in this list? Then we are happy to answer them. Please contact us by email or via our contact form. We try to answer every question within the working day.

What can we help with?


Products and capabilities

Is it possible to engrave in color?

No, there are shades, but engraving is a local combustion of the base material. This means that it is possible to burn harder or softer, which gives a visible difference. Does it really have to be color? Then there are some other possibilities: we can print directly on many materials, or spray over engravings or color them with special paints, subject to some work-arounds.

Which materials can be engraved?

It is important to make a clear distinction between engraving and cutting. Not all materials that can be engraved can also be cut (and vice versa). We work daily with wood and MDF, acrylic/PMMA (plexi), mirror, leather and stone, but we regularly discover other materials that can be processed with the laser (Gyproc, for example). Everything from the above list can be engraved and cut except stone (engraving only).

I have made my own design, can I have it produced by you?

Asbolute. Contact us for a tailor-made price quote.

I have an item that I want to personalize, is that possible?

Yes, you can send it to us, we'll edit it and send it back. By appointment it can also be brought in and edited while you wait.

I have an idea, but I can't draw it myself.

We can continue with an explanation that is as detailed as possible and possibly a sketch (even if it is sloppy). We have a graphic department that can technically design everything in consultation with the product developer.

What is the largest format that you can cut/edit in 1 piece?
  • Laser: 100cm x 160cm. We also do larger, but not possible in 1 panel.
  • CNC: 250cm x 300cm
Is it possible to cut to a certain depth?
  • Laser: A laser cuts at 1 target point and cannot (unlike a CNC)
    milling pieces of material. What is possible is layered work, where we cut out the top layer and glue it to a base plate that has not been cut out.
  • CNC: Yes
Can you process metal, steel or aluminum?

We can only engrave metal and related materials. Metals with a coating give a very good result because we laser away the coating in specific places, so that the bare metal becomes visible in those places. We can 'mark' metals without a coating, which is a chemical reaction that is permanent and produces a (usually) dark gray imprint.

To order

What is the lead time of an order?

For standard products in low quantities, you can count on 1 to 2 days for pre-production and the same for shipping. Urgent orders can always be discussed and, if necessary, can be picked up the same day in our Atelier in Mechelen. Specific materials may take longer because not all of them are in stock in large quantities. Large orders can also take longer, but this is clearly communicated in advance without exception.

Is it possible to come by without an appointment?

We do not have a showroom, you can always come by, but it is recommended to make an appointment first so that the right person can receive you and help you further.

Shipping, returns or exchanges

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

Can I return my order?

Unfortunately, we cannot take back personalized or custom-made items.

Standard, non-personalized products can be returned up to a maximum of 2 weeks after purchase. Please contact us so that we can assist you in the process.

Which countries do you ship to?

Very frequent to Belgium, the Netherlands, Germany and France. But we ship worldwide upon request. Contact us for a tailor-made offer

contact us

Do you have a question about your order or a general question?